Dear Owners, Tenants, and HOA Community Members,

RHB PM wanted to reach out to you today regarding the recent email you might have received from Appfolio regarding a $2.50 ACH fee for transactions. We understand some people had some concerns about this ACH fee and would like to provide you with some clarifications and alternative options to consider.

The imposition of the ACH fee was an Appfolio system change that affects all users. While we do not have control over this fee, we can certainly offer alternatives to help you avoid it. One option is to delete your auto-pay with Appfolio and set up a new payment arrangement directly with your bank. By doing so, your bank can send us a traditional paper check, eliminating the ACH fee.

To guide you through the process of deleting your auto-pay with Appfolio, we recommend visiting the Appfolio website’s FAQ section. They have provided a step-by-step guide that will assist you in this process. You can find the guide at the following link: https://www.appfolio.com/help/online-portal

Another alternative is to send in a paper check directly to our office. Please make the check payable to “RHB PM” and be sure to include the property address.

Send checks to the following address:

RHB PM
303 N. West Street
Visalia, CA 93291

This method does not involve any ACH transactions and will bypass the associated fee. We understand that this may not be as convenient as electronic payments, but it ensures that you are not subjected to the additional $2.50 charge for auto-pay or one-off payments.

Regarding bill pay through your bank, it is important to note that each bank’s bill pay service functions differently. While some banks may initiate ACH transactions, others may send out traditional paper checks. We recommend reaching out to your bank directly to inquire about their bill pay process. If they can issue paper checks on your behalf, that would be an excellent way to avoid the ACH fee.

We are also looking into alternative software solutions that might provide a less expensive way or a free way to allow for ACH payments. It’s important to note that the imposition of ACH fees is becoming common across property management software platforms. Appfolio was actually the last property management software to implement this change.

We value your business and understand that these additional charges may be frustrating. We apologize for any inconvenience caused by this change. Please let us know if you have any further questions or concerns. We are here to assist you in any way we can.

Thank you for your understanding.

Sincerely,
RHB PM

Matthew Miller

CMO and Co-Owner of RHB PM

His extensive background as a business owner working within the property management industry allows him to provide valuable insights and strategies to the company. Along with a strong focus on client satisfaction and a dedication to delivering exceptional results, Matthew ensures that every client receives personalized attention and top-notch service.