Tenant Resources
A trusted partner for efficient property
management solutions and services.
Tenant Handbook
Comprehensive guide outlining rules and resources for tenants’ understanding.
Find your ideal rental in Visalia, California
At RHB PM, we specialize in connecting tenants with the perfect rental homes in Visalia and surrounding areas. With our extensive listings and tenant-focused services, we ensure that your renting experience is smooth, convenient, and tailored to your needs.
From assisting you in finding a suitable home swiftly to ensuring your rights as a tenant are upheld, we are with you every step of the way. We pride ourselves on fostering long-term tenant relationships. Should any concerns arise, we address them promptly and professionally. Our secure online portal gives tenants easy access to essential documents, streamlined communication, and quick electronic payment options.
Let us assist you in finding your next home in Visalia. Trust in our dedicated and integrity-driven approach to tenant services. Reach out to us today for more information and assistance.
Tenant F.A.Q.s
As a highly professional and knowledgeable property management company, our top priority is delivering exceptional resident services, setting new standards for quality and satisfaction.
To ensure that your rental unit is in excellent condition, we exclusively work with professional and reliable vendors, including painters, handymen, plumbers, carpet cleaners, and more. Our team carefully inspects all the work performed to guarantee that your unit is move-in ready, meeting the highest standards of quality.
We understand that emergencies can arise at any time, which is why we remain available 24/7 to promptly handle any maintenance repairs that require immediate attention.
For proper documentation, we provide detailed Move-in and Move-out Inventory forms, meticulously recording the condition of your rental property before and after your tenancy.
The security of your deposits is of utmost importance to us. Rest assured, all deposits retained by us are securely held in an FDIC insured bank, ensuring the protection of your funds.
Upon lease signing, you will have a meeting with your property manager to go over every aspect of the lease agreement, ensuring complete clarity and understanding of all responsibilities under the lease.
Our property managers are licensed real estate professionals, fully compliant with state requirements, and dedicated to offering you the best service.
We take great pride in our commitment to communication. We promptly return all calls and inquiries and maintain centrally located offices for your convenience.
We strive to provide you with an unmatched rental experience, addressing every detail with utmost professionalism and courtesy. Your satisfaction is paramount, and we are dedicated to surpassing your expectations throughout your tenancy with us.
Introducing the exclusive RHB PM Advantage! This all-inclusive package is designed specifically for our valued residents, ensuring an unparalleled living experience at just $29/month (or a one-time payment of $299 for a 12-month lease term). Embrace the ultimate convenience and benefits that come with this fantastic offering:
HVAC Air Filter Delivery: For eligible properties, we take care of your HVAC air filter replacements, ensuring a healthy and comfortable living environment.
Credit Building Support: Boost your credit score with ease by making timely rent payments. Our program is designed to help you achieve your financial goals.
$1M Identity Protection: Your security is our top priority. Rest easy knowing that we’ve got you covered with robust identity protection.
Utility Concierge Service: Moving in has never been smoother! We handle all your utility connections, taking the hassle out of settling into your new home.
Resident Rewards Program: Enjoy our best-in-class rewards program, packed with exciting perks and exclusive benefits. You deserve the best, and we deliver it!
And that’s not all! Our package includes many more surprises to enhance your living experience. Become a RHB PM resident and gain access to these outstanding features and services, designed to elevate your stay with us. Join now and unlock the true potential of hassle-free living!
Our goal is to secure tenants for your property within 30-60 days of listing it on the market. While some properties may find tenants even faster, others may require a little more time to find the perfect, qualified match. Rest assured, as soon as your property is ready for rent, we initiate the marketing process to attract potential tenants promptly.
For optimal results, we recommend listing your home before the start of the month. This timing aligns perfectly with tenants who typically plan their moves by the end of the month. By ensuring your property is appropriately priced, well-maintained, and available for occupancy by the 1st, you increase your chances of securing tenants seamlessly, without any rental gaps.
To support you in setting the right price from the outset, we offer our guidance and expertise. Accurate pricing from the beginning helps avoid the need for price reductions later on, ensuring you receive a full month’s rent rather than a prorated amount after the fact.
At RHB PM, we keep you informed about current market conditions, providing everyone involved with a clear understanding of the expected market time. With our proactive approach and in-depth market knowledge, we strive to maximize the efficiency of the leasing process and minimize potential rental income loss.
Choose RHB PM, and let us handle the leasing process with dedication and expertise, ensuring your property finds the right tenants in the shortest time possible. Experience the peace of mind that comes with our exceptional property leasing services.
For any maintenance concerns, kindly submit a “Maintenance Request” to us. Please note that we cannot reimburse for any repair work conducted without our prior written approval. Your satisfaction is essential to us, and our team is here to promptly address and approve any necessary repairs to ensure your property remains in excellent condition. So, don’t hesitate to reach out to us through the designated channels, and we’ll take care of your maintenance needs professionally and efficiently.
At RHB PM, we highly recommend obtaining renters insurance, as it provides valuable protection for your belongings and peace of mind. Renters insurance is available for a reasonable cost, often under $20 a month. You can easily secure a policy through Atkinson Insurance Agency at 804-789-0795 (Office). Should you require any assistance during this process, please don’t hesitate to inform us. It’s crucial to remember that in the event of a disaster, RHB PM, or the property owner, cannot be held liable for any damage to or loss of your personal belongings.
For members of the military, we encourage you to explore options with USAA first, as they may offer specialized rates that cater to your specific needs and circumstances. Safeguard your belongings and protect what matters most with renters insurance, and let us know if we can be of any help in this regard. Your peace of mind is our priority, and we strive to assist you in every possible way.
Absolutely! Numerous property owners possess the required time and skills to handle the daily operations of their rental properties, yet they often encounter challenges in attracting and screening suitable tenants. Our services come to the rescue by proficiently evaluating and marketing your property, thoroughly screening potential tenants, executing the lease agreement, documenting the move-in process, and collecting the first month’s rent. After efficiently completing these tasks, we’ll hand the property back to you for seamless day-to-day management. Reach out to our property managers for comprehensive information on our fee structure.
We kindly request that you seek prior approval from us before undertaking any painting or cosmetic work at the property. To ensure a smooth process, we need to obtain the owner’s consent, which may involve discussing specific details such as color choice and preferred brands. Your compliance with this procedure is essential as any alterations or changes made without our approval may result in charges to restore the house to its original condition.
For any critical situations like fires, floods, or other major emergencies, please dial 911 immediately. For all other emergency matters, feel free to report them by contacting our office at (559) 732-0313.
We want to ensure clarity regarding repairs and responsibilities. Routine wear and tear repairs are not the tenant’s responsibility. However, any damages beyond normal wear and tear, such as broken windows or wall holes, are the tenant’s responsibility. Depending on the nature and extent of the damage, RHB PM may require professional repairs, which will be directly paid by the tenant or charged back accordingly.
We take pride in providing smoke-free environments for all our properties. Smoking inside the units or in common areas is strictly prohibited. We are committed to ensuring a clean, healthy, and enjoyable living experience for all our residents.
To ensure a seamless application process at RHB PM, please note the following requirements:
- Each applicant and guarantor must complete a RHB PM application.
- If a guarantor is involved, they must also complete a RHB PM application.
- A non-refundable application processing fee of $55.00 must be submitted for each applicant and guarantor.
- For each applicant and guarantor, please provide two current paycheck stubs and letters of employment.
- If you are self-employed, instead of paycheck stubs and letters of employment, please provide a copy of your income tax return and two months’ bank statements.
- A copy of a valid photo ID is required for each applicant and guarantor.
Once all the above criteria have been satisfied and the necessary paperwork is complete, we will process your application promptly.
If you have found an apartment or house from RHB PM that you are interested in renting, we encourage you to take the following steps promptly:
- Submit Your Application: Visit our website and complete the application form. Ensure that you provide all the required information and documentation for our review.
- Contact the Property Manager: Call our Property Manager immediately to express your interest in the property and to notify them that you have submitted your application.
- Double-Check All Paperwork: Follow up with us to confirm that we have received ALL the necessary paperwork from you. This helps expedite the decision-making process.
- Fast Application Decisions: We strive to make application decisions swiftly. Expect to hear back from us quickly.
- Approval Notification: Once your application is approved, you’ll want to act swiftly.
- Secure Cashier’s Checks: Obtain the necessary cashier’s checks promptly to cover any required fees or deposits.
- Lease Signing: Schedule an appointment to sign the lease AS SOON AS POSSIBLE. Please remember that we won’t hold the apartment or house for you until all leases are signed and the checks are submitted.
At RHB PM, we understand the importance of securing your desired property promptly. By following these steps and acting swiftly upon approval, you increase your chances of successfully securing the rental property you desire. If you have any questions or need further assistance throughout this process, feel free to contact our Property Manager for guidance and support.
To be eligible for a rental property at RHB PM without a guarantor, prospective tenants are required to meet the following criteria:
- Minimum Monthly Income: Each applicant must have a monthly net income of no less than 2.5 times the monthly rent. For instance, if the monthly rent is $1,000, each applicant must have an income of at least $2,500 (2.5 times $1,000).
- Stable Employment History: Applicants should have a stable employment history, demonstrating their ability to meet their rental obligations consistently.
- Good Residency History: A positive rental history is essential, reflecting responsible tenancy in previous residences.
- Good Credit Rating: Each applicant is expected to have a good credit rating, indicating financial responsibility.
If an applicant does not meet these specific requirements, they have the option to use a guarantor or provide extra security as an alternative.
For further details on the minimum requirements to rent a property with us, please don’t hesitate to call us. Our team will be glad to assist you and provide you with the necessary information to help you qualify for your desired rental property. We are committed to ensuring that our tenants meet the appropriate criteria for a smooth and successful rental experience.
Typically, our leases at RHB PM have a minimum duration of one year. However, we understand that certain circumstances may call for a shorter lease term. Depending on the season and the specific property, we may offer some flexibility in lease durations.
If you find yourself in a situation that requires a shorter lease term, we encourage you to discuss your needs with our property managers. They will be more than happy to explore available options and provide you with further information regarding lease flexibility for specific properties.
At RHB PM, we strive to accommodate our tenants’ unique requirements whenever possible. So, feel free to reach out to us, and our property managers will work with you to find the best solution that aligns with your needs and the available lease options.
We aim to ensure a fair and efficient process for handling security deposits. Within 30-45 days of your move-out date, you can expect one of the following outcomes:
Full Refund: If your account is up to date, and the move-out inspection reveals no issues or concerns, the full security deposit amount will be promptly reimbursed to you.
Adjustment: In cases where there are outstanding balances on your account, the property was left in less than desirable condition, or damages have occurred, the security deposit will be adjusted accordingly to cover the necessary expenses.
Rest assured, we conduct move-out inspections diligently, and any deductions from the security deposit will be transparently outlined in a disposition statement. Our goal is to handle security deposits fairly and efficiently, providing you with a clear understanding of the process and ensuring a smooth transition from your rental property.
If you have any questions or need further clarification about our security deposit refund process, please don’t hesitate to reach out to us. Our team is here to assist you and address any concerns you may have.
In the majority of cases, rent is due on the 1st day of each month. It is important to note that rent payments are considered late if not received by the end of the 5th day of the month.